Back in the day

Geetess was founded in 2016. Not with a profound vision, but with a lot of exuberance. By two engineers who loved gadgetry and were disillusioned with the banality of IT jobs in Chennai.

Saurabh was a UX designer by day, moonlighting as the “Jugaad Guy” and “fixer of everything” in his friends circle. he was a software engineer by education, working in an Investment Bank, itching to startup on his own. They were friends before they were partners. Having toyed with a couple more business ideas before hitting upon Geetess, they knew there was something worth holding on to here!

Learning through Challenges

The idea back then was to just have fun, do what we loved, while earning a living. Lofty solemn goals emerged along the way. One unexpected challenge we faced was that customers seemed strangely suspicious of not just our abilities, but also our integrity. Being from professional backgrounds, and entirely new to the industry we found this a bit annoying and insulting. Later it dawned on us – the market was rife with small-time tricksters waiting to rip you off. Owing to this dubious reputation, anyone would naturally feel skeptical handing over an expensive piece of gadget to us. We made a conscious decision to separate ourselves from the market, to put customer trust at the centre of our business. And for this, we realized repairing devices wasn’t enough, we had to first find ways to salve the trust deficit in customers’ minds. This led to new processes and systems – Elaborate Pre & Post repair QC forms, Visual proof of each device and issue, transparent communication at each stage of the service, pre-approval of quotation before any service, strong post-service support. Notably, these ideas, though intuitive, were pretty alien in the industry when we started out.

Repair , Refurbish & Reuse

 

Apple products are expensive (duh!). There’s a significant demand for Pre-owned refurbished devices esp. MacBooks & iPhones. And it makes complete sense – you can acquire the same performance & quality at almost half the price. Any downsides? You miss out on the novelty of “unboxing”, and some shallow bragging rights. Good deal, at any rate.

We, at Fixxo, started the pre-owned sales segment in early 2018. Having sold over a 1000 devices in the first year itself, we realized that here too the primary concern for customers was trust – what if the MacBook turns out to be a bad lemon? Rest easy, all pre-owned devices sold at Getess undergo a rigorous QC process and come  with a minimum 3 months’ warranty.

From Retail to B2B

 

Quite organically, we grew footprints from the retail sector into the B2B sector. Loyal customers saw the value we could add to their organizations. And started connecting us to their IT Admins / Asset managers / Procurement managers. Starting roughly in late 2018, we have on-boarded over a 100 companies now – startups and large businesses. Models of engagement vary from on-demand repair service to AMCs. We’ve grown our basket of offerings from services to sales and now rentals too.

Helping the environment along the way

 

This was more like a post-facto realization. Without making a conscious decision, Getess, right from the outset, has been following environmentally responsible practices. Obviously we gather a lot of e-waste in this line of work. Over the years we have tied up with and utilized services of various waste management & recycling startups in order to ensure safe disposal of the toxic e-waste. Till the end of 2019, we had safely disposed over 5000 kgs of e-waste. Shout-out to our current vendors .

You, as customers, too can laud yourself – each time you decide to repair a glitchy product instead of buying a new one, you’re making a difference. You’re making a difference each time you buy a pre-owned refurbished device. It is an important issue, and we definitely take pride in the impact, however small, we’re making.

Geetess believes in the simple truth that quality work produces growth and success.

 

Core Values

Love People

Love is where it’s at.  We believe that Love is the most important commandment in life and because of this, Love is the most important part of our business.  Love is Geetess number 1 Core Value.

The customer not the dollar

We formed Geetess using this foundational core value and we believe the value of people is worth more than the value of money.  The result of putting people first will always reward the benefit of earning money.

Have Integrity

“Integrity is what you do when no one is watching; it’s doing the right thing all the time, even when it may work to your disadvantage.” – John Doe.  The right choice is seldom the easiest but it’s always the right one.  So in essence, we work hard to do the right thing.

Be Positive & Optimistic

This core value is imperative to build a winning life.  People find strength, energy, confidence, and creativity when practicing being positive and optimistic.  We must embrace and execute this core value while pushing back the mediocrity of a negative outlook on life, because the truth is…Attitudes are contagious.

Deliver Customer Service

We would like to thank John’s for putting this one into action.  We believe our customers deserve nothing less than the best so we encourage working a little harder and going a little farther to show our customers that we truly want to WOW them.

Be Ready

To grow, it’s essential to prepare and Be Ready.  Living in the moment is the key here and embracing whatever faces you with a can do attitude and the willingness to give your best in the process.

Why Choose Us

Free Diagnostic

We believe in a transparent repair process, and that starts with clear and upfront pricing. If you’re not sure what’s wrong with your device, we would be happy to diagnose it for free. Once we determine what is needed for your repair, we will contact you with an obligation free repair quote. You can elect to continue with a repair, or not, the choice is always yours.

Low Price Guarantee

Getting your device repaired shouldn’t break the bank. Our low price guarantee ensures that we always offer the best price to our customers. Just bring in any local competitor’s published price for the same repair, and we will happily match and beat their price by $5. Note, the repair price must be a regularly published price, and the offer does not apply to specials, coupons or other discounts.

Fast Repair

From friendly and informative technicians, to online repair tracking, we make repair easy. We know how important your device is to you, so we promise to return it to you as quickly as possible, and keep you informed every step of the way. Most of our popular repairs can even be performed while you wait!

180-Day Warranty

In the rare event that you experience an issue with your repaired device, we back all our repairs with a 180-day, hassle free warranty. Not near the store you originally visited? No problem, our warranty is valid worldwide at all of our location!

Data Protection

The SmartFix team operates in line with strict data protection and privacy guidelines, so that you can rest assured that you are in safe hands when asking us to carry out iPhone repairs, iPad repairs, iPod repairs and Samsung Galaxy repairs. We are committed to delivering an unrivalled level of service to our customers.

Experienced

We are a FAMILY OWNED and operated business, and we have been in the wireless industry since 2010

Testimonials

Richard
Richard New York, NY

Thanks John, I was really pleased with SmartFix’s service. Would definitely recommend you and have already given out some of your business cards that were left with me. All the best for your future success.

Jeffrey
Jeffrey Brooklyn, NY

Thank you so much cell savers for not only saving me time and money but making it so easy for me to coordinate my work schedule with fixing my phone. Hopefully my phone won’t drop again but if it does I know who to contact.

Kathryn
Kathryn New York, NY

Thank you for giving my computer a spring clean. It is running faster, my home screen is neater and the colour stays as it should. You’ll definitely be my person to call again should I need you. Looking forward to my new printer.

Nathan Jr
Nathan Jr New York, NY

Brought in my computer to try and get some data recovered. Was helped by John Doe who had it by the next day on an external hard drive. John Doe was extremely friendly and helpful. Overall a great experience! Will definitely be back.

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